{"id":355,"date":"2015-08-12T12:07:32","date_gmt":"2015-08-12T12:07:32","guid":{"rendered":"http:\/\/savoy.nordicmade.com\/?page_id=355"},"modified":"2026-03-19T23:44:39","modified_gmt":"2026-03-19T22:44:39","slug":"expedition-retours","status":"publish","type":"page","link":"https:\/\/fouziakhaia.com\/en\/expedition-retours\/","title":{"rendered":"EXP\u00c9DITION\u00a0& RETOURS"},"content":{"rendered":"
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SHIPPING<\/b> & LEAD TIMES<\/b><\/u><\/h2>\n

Every piece in this shop is made with care and calls for particular attention when it is packed and shipped. Shipping is an integral part of the process, ensuring that your piece arrives in perfect condition.<\/p>\n

Order preparation<\/h3>\n

Orders are prepared within 2 to 7 working days<\/b>, depending on the nature of the piece:<\/p>\n

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  • \n

    In-stock pieces<\/strong> : shipped within 2 to 5 working days<\/p>\n<\/li>\n

  • \n

    Limited-edition pieces or pieces requiring a specific finish<\/strong> : up to 7 working days<\/p>\n<\/li>\n<\/ul>\n

    Each piece is carefully packed with materials suited to fragile objects.<\/p>\n

    Shipping methods<\/h3>\n

    Depending on the destination and the nature of the order, shipping includes:<\/p>\n

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    • \n

      a tracking number<\/strong><\/p>\n<\/li>\n

    • \n

      a signature on delivery<\/strong><\/p>\n<\/li>\n

    • \n

      a level of insurance suited to the value of the piece<\/strong><\/p>\n<\/li>\n<\/ul>\n

      Delivery times <\/h3>\n
        \n
      • \n

        Mainland France<\/strong> : 1 to 2 working days after shipping<\/p>\n<\/li>\n

      • \n

        Europe<\/strong> : 3 to 5 working days<\/p>\n<\/li>\n

      • \n

        International<\/strong> : 5 to 10 working days depending on the destination<\/p>\n<\/li>\n<\/ul>\n

        These lead times are given as a guide and may vary during busy periods or due to customs formalities.<\/p>\n

        Shipping costs<\/h3>\n

        Shipping costs are calculated according to:<\/p>\n

          \n
        • \n

          the size and weight of the piece<\/p>\n<\/li>\n

        • \n

          the destination<\/p>\n<\/li>\n<\/ul>\n

          They include parcel insurance.<\/p>\n

          Important information<\/h3>\n
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          • \n

            Any customs duties or local taxes for shipments outside the European Union are payable by the customer.<\/p>\n<\/li>\n

          • \n

            If your parcel arrives damaged, please keep the packaging and contact us within 48 hours.<\/p>\n<\/li>\n<\/ul>\n

            \n

            RETURNS & REFUNDS<\/u><\/b><\/h2>\n

            Every piece in this shop is made with care and carefully inspected before shipping. Because of the handcrafted nature of the pieces, specific conditions apply to returns and refunds.<\/p>\n

            Right of withdrawal<\/h3>\n

            In accordance with current legislation, you have 14 days<\/strong> from receipt of your order to exercise your right of withdrawal, for in-stock pieces only<\/strong>, provided they are not personalised or made to order.<\/p>\n

            For any return request, please contact us by email before sending anything back so that we can give you the necessary instructions.<\/p>\n

            Return conditions<\/h3>\n

            Pieces must be:<\/p>\n

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            • \n

              returned in their original condition<\/strong><\/p>\n<\/li>\n

            • \n

              sent back in their original packaging<\/strong>, with all the protective materials provided<\/p>\n<\/li>\n

            • \n

              shipped with tracking<\/strong> and a level of insurance suited to the value of the piece<\/strong><\/p>\n<\/li>\n<\/ul>\n

              Return shipping costs are payable by the customer.<\/p>\n

              \"\u26a0\ufe0f\" Pieces returned damaged, incomplete or poorly protected cannot be refunded.<\/p>\n

              Pieces excluded from returns<\/h3>\n

              Due to their nature, the following pieces can be neither returned nor exchanged<\/strong> :<\/p>\n

                \n
              • \n

                pieces made to order<\/strong><\/p>\n<\/li>\n

              • \n

                pieces that are personalised<\/strong><\/p>\n<\/li>\n<\/ul>\n

                 <\/div>\n

                Refunds<\/h3>\n

                Once the piece has been received and its condition checked, the refund is issued within 7 to 14 working days<\/strong>, using the payment method used for the order.<\/p>\n

                Original shipping costs are non-refundable, except in the event of a proven error or defect.<\/p>\n

                Damaged piece or problem on receipt<\/h3>\n

                If your parcel arrives damaged or the piece has a defect:<\/p>\n

                  \n
                • \n

                  please contact us within 48 hours of receipt <\/strong>attaching photos of the piece and its packaging<\/strong><\/p>\n<\/li>\n<\/ul>\n

                  Each situation will be looked at carefully in order to find a suitable solution (exchange, repair or refund, as appropriate).<\/p>\n

                  \n

                  An important note<\/b><\/i><\/h3>\n

                  The pieces offered in this shop are handcrafted. Slight variations in shape, texture or colour may occur and are an integral part of each piece\u2019s identity. They cannot be considered defects.<\/p>\n<\/div>\n

                  \n

                  <\/p>\n

                  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  EXP\u00c9DITION & D\u00c9LAIS Chaque pi\u00e8ce pr\u00e9sent\u00e9e sur cette boutique est r\u00e9alis\u00e9e avec soin et n\u00e9cessite une attention particuli\u00e8re lors de son emballage et de son exp\u00e9dition. L\u2019envoi fait partie int\u00e9grante du processus, afin de garantir que votre objet arrive dans les meilleures conditions. Pr\u00e9paration des commandes Les commandes sont pr\u00e9par\u00e9es dans un d\u00e9lai de 2 \u00e0 …<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-355","page","type-page","status-publish","hentry"],"yoast_head":"\nShipping, delivery and returns - FOUZIA KHAIA<\/title>\n<meta name=\"description\" content=\"Order preparation and delivery times, shipping costs, right of withdrawal and refunds: all our conditions for your ceramic pieces.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fouziakhaia.com\/en\/expedition-retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping, delivery and returns - 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